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Zip Backup to CD - Support Forum

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Subject: Insists on erasing the same disk it just wrote to.

By: Chuck Ellenberger

25/07-2005 22:09

Hi all,

This is an interesting one. I have an older version of the program set up exaclty the same was as and it works as I would have expected it to.

What happens is if I have the erase disk option checked and more than 650 meg of data selected, it will create the 650 meg, write it, verify it and then erase it and create a file with the remaining data to the same disk.

I have this happening correctly with the same settings on an older version of the program (only one or two versions behind) and it doesn't erase the disk. It creates the second file as a 002 file and waits until the user inputs a new disk.

The only other thing I have noticed is the version that works correctly is with a customer that has a registered version of the program and the one I'm having a problem with is with a new customer inside of the 30 days. I wouldn't have thought you would have a built in destroy like that especially when you are trying to get someone to purchase the program (inside the 30 days).

Anyway, any ideas?



By: Chuck Ellenberger

25/07-2005 23:09

Something else I have noticed, if you make it just make a single disk backup it works fine but if you do get it to do multiple disks the source and the file on the disk do not match and you get an error and you can't open the file on the disk on the first disk in a multi disk set.

By: Chuck Ellenberger

05/08-2005 22:50

Common, nobody have any ideas? Engineering?? Programmers? What happened to tech support?

By: Joe Davis

07/08-2005 02:22

As a work around you could backup to the hard drive and then copy the files to CDs or DVDs. That's the way I always do it anyway for easy access to my backups. Also, it takes less time and we get fewer errors this way.

By: Datahjaelp

09/08-2005 15:45

We have tried to make some test and we can not recall the situation where a disc is erased. Could you mail the job definition file the .dat file to enable us to try with the same setting as yours.

By: chris

01/05-2006 20:39

Has this been resolved? I too am experiencing this one. One disk operation is fine. When a backup extends to a second dvd burner with a second disc, the files begin overwriting on the second disk. here's a copy of my log. As you can see, after each file is created on the second drive, a DVD Erase is occurring. this should not be.

05/01/2006 1:54:05 PM Log Created. ZipBackup.exe
05/01/2006 1:54:05 PM > Files total: 3424
05/01/2006 1:54:05 PM > Files to backup: 3424 Folder infos to backup: 104
05/01/2006 1:54:06 PM > Bytes to backup: 1153719279
05/01/2006 1:57:36 PM > File created: C:\WINNT\Temp\ / 416457150
05/01/2006 1:58:50 PM > CD erase done - 706 KB/s
05/01/2006 2:12:40 PM > D:\ burned to disc - Avg. 561 KB/s, Max 1080 KB/s
05/01/2006 2:18:21 PM > File created: C:\WINNT\Temp\ / 418234889
05/01/2006 2:19:53 PM > DVD erase done - 2822 KB/s
05/01/2006 2:23:16 PM > E:\ burned to disc - Avg. 4029 KB/s, Max 6521 KB/s
05/01/2006 2:26:41 PM > File created: C:\WINNT\Temp\ / 219800710
05/01/2006 2:27:40 PM > DVD erase done - 2822 KB/s
05/01/2006 2:30:00 PM > E:\ burned to disc - Avg. 5382 KB/s, Max 6521 KB/s
05/01/2006 2:30:08 PM > Files checked: 3424
05/01/2006 2:30:08 PM > Files backed up: 3424
05/01/2006 2:30:08 PM > Bytes backed up: 1153719961
05/01/2006 2:30:08 PM > Detailed log saved as: C:\Documents and Settings\Administrator\Application Data\ZipBackupToCD\Log\test_126.txt
05/01/2006 2:30:08 PM > Backup end: test.dat

By: Steve

11/05-2006 23:02

Same problem, DVD erases after every file... AND SUPPORT HASN'T RESPONDED TO MY EMAILS IN A WEEK! What the hell is wrong with this program, does it have a time release screwup?

By: Chuck Ellenberger

15/05-2006 22:09

HI Steve,

Unfortunatly here we are almost a year since I wrote the original post. I see I'm not the only person having this problem. I have only ever seen the one responce from the company that you saw above.

I like the software and have recomended it to many customers but unfortunatly don't know what to tell the customer who has this problem.

By: Steve

15/05-2006 22:29

I can't believe this company...I'm 24 hours from covering the web with flaming reviews and posting my serial # for the world since there's undoubtedly no way to get my money back for this garbage. I hope people have a good look at these forums before they buy, I wish I had. BTW I love how the forum tells me that someone has responded to my post when its the post I just made that triggers the message. Brilliant.

By: chris

16/06-2006 21:48

Hopefully support reads this and responds. I don't readily have a .dat for settings but I have to say that the default installation for 3.18 and 3.19 (basically any version installed with default settings) produces this problem.

Support, please do a backup to a system with two burners. Use CD+RW's for quicker results I suppose but the problem will be evident when the backup fills the first disc and begins writing to the second drive/disc.

I personally use 150mb max zip file sizes. Yes, I end up with a slower backup and many zip files but when a backup fails, I end up with a smaller amount of files I'll need to continue on another disc. If I did a 650mb at a time backup, I run the chance of losing 650mb backup at a single instance. (Sorry, my logic.)

By: Steve

16/06-2006 22:58

Unfortunately they don't read emails, or this forum. Thanks, dicks! I just ended up burning a massive zip file to dvd instead of a multipart zip backup.

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